Frequently asked questions
What to expect before, during, and after setup.
These answers reflect the current four-plan public catalog and implemented product lifecycle. Provider-dependent capabilities remain subject to plan entitlement, configuration, and readiness.
Product and plans
What is Nuvareq?
Nuvareq provides AI call answering, approved agency or business information and FAQs, a customer portal, SMS follow-up after activation, and plan-based support. Inbound AI call answering begins on Core.
Which plans are available?
PAYG, Core, Growth, and Scale are the active new-customer plans. PAYG is $0/month with no included minutes and does not include inbound AI calling, a managed number, number provisioning, or production voice activation. Current prices, allowances, rates, and entitlements come from the canonical catalog displayed on the Pricing page and at checkout.
Is SMS follow-up available?
Core, Growth, and Scale include potential SMS follow-up. Sending remains off until the workspace has approved consent language, recipient consent, registration, a messaging-capable number, required provider tools, suppression checks, and operational readiness. PAYG does not include SMS follow-up.
How is usage billed?
PAYG has no included minutes, so every billable minute is charged at $0.59. Subscription usage beyond the included allowance is billed at the active plan's overage rate. The Pricing page and checkout show current terms, while server-recorded cycle usage and charges appear in the portal.
Setup and phone handling
How does setup work?
Choose a plan, create an account, complete secure Stripe checkout, and finish the guided portal onboarding. Nuvareq reviews the submitted configuration, confirms provider readiness, and publishes the approved version to the mapped assistant.
How long does activation take?
Activation depends on complete onboarding information, review, phone and provider readiness, and any required messaging registration. The portal shows the current state and action required; Nuvareq confirms when the assistant has actually been published.
Can I keep my existing business phone number?
Phone routing and forwarding options depend on the current carrier and approved provider setup. Nuvareq will confirm the supported routing path during onboarding. Do not port, cancel, or reconfigure an existing number until that path is confirmed.
What happens when the assistant does not know an answer?
The assistant follows the uncertainty and prohibited-content rules in the approved configuration. It states that the information is unavailable and directs the caller to the approved contact path rather than inventing eligibility, funding, scheduling, or other outcomes.
Scope, updates, billing, and support
Does the focused offer include booking, transfers, or integrations?
No. New-customer plans do not include booking or calendar actions, advanced routing or transfers, workflow automation, external integrations, or other external actions. Existing subscriber contracts keep their previously granted entitlements.
How do I update business information?
Use the customer portal to edit and save a draft. Submitted changes remain separate from the live assistant until Nuvareq reviews and publishes the approved revision, so a partial edit does not silently change caller behavior.
How do onboarding fees, trials, annual billing, and cancellation work?
PAYG has no trial, recurring base, or onboarding fee. New Core, Growth, and Scale purchases include a separate One-Time Onboarding & Implementation charge of $199, $299, or $499 respectively. It applies only to the initial purchase and is not automatically added to a normal upgrade, downgrade, or returning established workspace. Eligible new subscribers receive one 7-day, 50-minute trial with a payment method required. Annual plans reset included minutes monthly with no rollover. Customers can cancel or manage billing in the Stripe portal when available.
How is account and caller data protected?
Nuvareq uses tenant-scoped authorization, separate customer and platform-admin access, masked provider credentials, reviewed publishing, and authenticated provider event paths. See the Security & Reliability page and Privacy Policy for more detail.
How do I get help?
Use the contact form or email nuvareq@nuvareq.com. Include the business name and a concise description of the issue, but never send passwords, API keys, payment-card details, or sensitive call content by email.
Still deciding?
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