Answer
The assistant greets callers using the identity and opening language approved during onboarding.
How it works
A guided path from checkout to a reviewed phone assistant.
Nuvareq keeps customer input, operational review, publishing, and ongoing management connected instead of hiding setup behind an open-ended sales process.
The customer journey
Know what happens at every stage.
- 1
Choose PAYG, Core, Growth, or Scale
PAYG offers portal access without inbound AI calling or SMS follow-up. Core, Growth, and Scale include AI call answering and potential SMS follow-up, with higher minute allowances and support levels.
- 2
Create your account and check out
Your selected plan is preserved through registration and secure Stripe checkout. Portal access follows the confirmed billing state.
- 3
Complete guided onboarding
Enter approved agency or business details, hours, services, FAQs, service areas, SMS consent language, and prohibited claims.
- 4
Review before anything goes live
Submit the structured configuration to Nuvareq. The operations team can request changes, approve a version, and confirm provider readiness.
- 5
Publish the approved version
Nuvareq publishes to the mapped assistant only after approval. Failures remain visible, and the last working version is preserved for safe recovery.
- 6
Manage activity and future changes
Use the portal to see assistant status, usage, billing, calls, leads, plan entitlements, and draft changes that have not yet been published.
What callers experience
Clear answers and configured next steps.
Understand
It uses the approved knowledge, services, hours, and policies to address the reason for the call.
Portal
The customer portal shows the approved configuration, usage, billing, and action required.
Follow up
Core, Growth, and Scale can send approved SMS follow-up only after all consent, registration, provider, suppression, and readiness gates pass.
You stay in control
Your approved information remains the source of truth.
Draft changes do not silently overwrite the live assistant. The portal separates draft, submitted, approved, publishing, published, and failed states so you can understand what callers are currently receiving.
Save and resumeOnboarding drafts persist across refresh and sign-in.
Review before publishNuvareq can verify completeness and operational readiness.
Visible statusCustomers can see whether action is required or a change is still unpublished.
Safe recoveryA provider failure does not erase the last known working configuration.
Start with the right capacity
Compare all four public plans.
Choose flexible PAYG for occasional calls or a subscription for stronger per-minute value and broader business features.